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Frequently Asked Questions

Maintenance

Yes! We are committed to exceptional service. We have professional on-site maintenance during normal business hours & after hours emergency services.

We are here to help! Maintenance requests can be made by contacting the office via phone or email, through the resident portal on our website, or through our mobile app.

Amenities

Our resort style pool is open Memorial Day to Labor Day from 10 am to 10 pm.

Yes, parking is available on-site for our visitors and residents. Open parking is free and our fully enclosed single car garages are $30 a month.

We are proud to call Waterchase pet friendly! We have a one time, non-refundable pet fee of $300 for dogs and $250 for cats. Our monthly pet rent is $45 per dog and $25 per cat. Max pet limits and breeds may apply.

We do not have furnished apartments at Waterchase but would be more than happy to help you find accommodations with our partner Cort Furniture.

Yes! We offer 3 to 15 month leases. Once your initial lease comes up for renewal, we offer 1 to 15 month leases.

Waterchase encourages active lifestyles. Our gym includes 2 peloton bikes, 5 treadmills, free weights, kettlebells, row machine, 2 stationary bicycles and 2 spin bicycles.

Admin

We accept both! In order to best accommodate and prepare for your personalized tour, an appointment is recommended, but walk-ins are always welcome.

You can submit your application anytime online or stop by during regular office hours to submit an application in person.

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. Our team works to process all applications within 48 hours.

We accept personal checks, ACH, certified checks or credit cards (additional fees may apply).

$100,000 liability coverage is required. We offer a liability program through Renter's Legal Liability, LLC for $12 per month.

Future residents will receive a welcome packet from our team to help you set up utilities.

Waterchase offers AT&T Fiber. Please contact our Leasing Office for local contact information.

Location

Waterchase is near a variety of shopping, dining, grocery stores, parks, fitness gyms and entertainment. Some local favorites are Buck Creek Park, Rivertown shopping mall & about a 10 minute drive to Downtown Grand Rapids.

Students living at Waterchase can attend Wyoming Public Schools. Please visit https://wyomingps.org/ for more information.

Waterchase is just minutes from shopping, dining, grocery stores, parks, golf courses and entertainment. Some local favorites are Family Fare Market, Meijer, Target, Starbucks, Costco, RiverTown Crossing Mall and more!

Leasing

To uphold Fair Housing policies, we use the same rental criteria for all applicants which includes a credit check, background check, residential verification, and employment verification. Combined income for the apartment must also reach at least 3x total rent.

Yes! We allow guarantors for guests needing assistance with income qualification only. The guarantor must show their income totals no less than 5x the monthly rental rate (gross). Primary applicant must pass credit screening and be conditional approved. Application fees apply.

We make touring easy with our online tour scheduler, offering in-person, virtual and self-guided tours. Please be prepared to show a government issued photo ID to tour our community.

Didn't find an answer?

Our team is always ready to answer your questions.

Testimonials